Privacy Policy

Pump Prime Privacy Policy
Last updated: 9/20/2024

This Privacy Policy describes how Pump Prime ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://pump-prime.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as outlined below. The information that we collect and use depends on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend our Services, rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you directly submit to us through our Services may include:

  • Basic contact details (e.g., name, address, phone number, email)
  • Order information (e.g., name, billing address, shipping address, payment confirmation, email address, phone number)
  • Account information (e.g., username, password, security questions)
  • Shopping information (e.g., items viewed, added to cart or wishlist)
  • Customer support information (e.g., communications with us)

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device information, browser information, network connection details, IP address, and interaction data through the use of cookies, pixels, and similar technologies.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. Examples include:

  • Companies that support our Site and Services, such as Shopify
  • Payment processors that collect payment information (e.g., credit or debit card details, billing address) to process your payments and fulfill orders

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties or for their policies or practices.

How We Use Your Personal Information

We may use your personal information to:

  • Provide Products and Services: To process your payments, fulfill your orders, send notifications, maintain your account, arrange for shipping, and facilitate returns and exchanges.
  • Marketing and Advertising: To send promotional communications, show you advertisements, and better tailor our Services and ads on our Site and other websites.
  • Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent or illegal activity.
  • Communication: To provide customer support and improve our Services.

Cookies

We use cookies and similar technologies on our Site to enhance your experience. For details about the cookies used by Shopify, see Shopify's Cookie Policy. You may control cookie preferences through your browser settings, but please note that blocking cookies may impact your experience.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • Vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, fulfillment partners).
  • Business and marketing partners, including Shopify.
  • When you direct us to or consent to such disclosures.
  • In connection with business transactions, compliance with legal obligations, or protection of our rights and the rights of our users.

User-Generated Content

The Services may allow you to post product reviews or other content. Any content you submit to public areas of the Services will be accessible by others, and we cannot guarantee its privacy.

Third-Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices of these third-party sites, and we recommend reviewing their privacy policies.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children.

Security and Retention of Your Information

We implement reasonable security measures to protect your information. However, no security measures are perfect. We retain your information for as long as needed to provide the Services or comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, delete, or correct your information. You may also have the right to opt out of certain processing activities, such as targeted advertising. Please contact us to exercise these rights.

Contact

If you have questions about this Privacy Policy or our data practices, or if you would like to exercise any of your rights, please contact us at:

Pump Prime
Arkitekt Karl Gega Nr.26, Pristina, 1000, Kosovo
Email: pump.prime8@gmail.com